Effective Date: October 1, 2026
Sunwave Mobile Wound Care (“we,” “us,” or “our”) provides mobile wound care services across South and Southwest Florida. This Privacy Policy explains what information we collect through our website at https://sunwavewound.com, how we use it, and the choices you have.
1. Information We Collect
Information you provide. When you contact us or request a visit through our website, we may collect your name, phone number, email address, city or area, your relationship to the patient (for example patient, family member, caregiver, facility staff, or referring clinician), and the details you choose to share in your message.
Information collected automatically. Like most websites, we and our analytics providers may automatically collect technical information such as your IP address, browser type, device information, pages visited, and referring pages.
Our website is not intended to collect medical records. Any health-related details you choose to include in a message are used only to respond to your inquiry and coordinate care.
2. How We Use Information
We use the information we collect to respond to your inquiries, schedule and coordinate visits, send service-related updates you have requested, improve our website and services, and comply with legal obligations.
3. How We Share Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with service providers who help us operate our website and communications, and when required by law.
4. SMS/Text Messaging & Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS: If you opt in to text messages from Sunwave Mobile Wound Care, we use your number only to send the messages you requested, such as visit scheduling, appointment reminders, replies to your inquiry, and care-related updates. Message frequency varies; message & data rates may apply. Reply STOP to opt out or HELP for help. Contact: hello@sunwavewound.com, (561) 407-7722.
5. Data Security & Retention
We use reasonable administrative and technical safeguards to protect your information, and we keep it only as long as needed for the purposes described above or as required by law.
6. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.
7. Your Choices & Contact
You may request access to, correction of, or deletion of your personal information, and you can opt out of text messages at any time by replying STOP. For any privacy questions, contact us at hello@sunwavewound.com or (561) 407-7722.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its effective date.